Frequently Asked Questions

(& Answers)

1. General Questions About the Service

Q: Who is this service for?
A: My website services are for new websites only. I do not edit, redesign, or improve existing websites. This service is perfect for individuals and businesses starting fresh with a professional online presence.

Q: Do you work with any hosting platform?
A: No. I exclusively build and edit websites using Hostinger.com. You must purchase your domain and hosting plan through Hostinger. You can receive a discount if you use my referral link.

Q: What types of websites do you create?
A: I build clean, professional websites for businesses, entrepreneurs, and professionals. However, I do not create websites that:

• Promote violence, terrorism, hate speech, or bigotry

• Contain adult content or pornography

• Promote the abuse of animals or people

• Contain any content that violates Hostinger’s Terms of Service

If you’re unsure whether your content is appropriate, feel free to ask during the consultation.

Q: Will I get a professional email address with my website?
A: Yes! Every package includes a free Hostinger email account for your domain (e.g., info@yourdomain.com). By default, I recommend info@yourdomain.com as it’s simple and professional, but you can choose any email prefix you prefer (e.g., hello@, support@, or yourname@).

2. Content and Preparation

Q: What do I need to provide before we start?
A: You’ll need to provide:

• Your domain name and hosting account details (after purchasing through Hostinger)

• A login and password I can use for building and editing (I will suggest one for you)

• Logo (if available)

• Branding preferences (colors, fonts, style)

• Page content (text for each page)

• Images (headshots, product/service photos, etc.)

• Lead magnet PDFs or links (if applicable)

If you’re unsure about any of these, I’ll guide you during our intake call.

Q: Do I need to register a new domain name?
A: Yes. Since this service is for new websites only, you must register a new domain name through Hostinger.com. I’ll provide you with a referral link to get a discount.

Q: I don’t have a logo or brand colors—can you help?
A: Yes! I can recommend simple color palettes and fonts. If you need a logo, I can guide you through using free or low-cost design tools, or I can refer you to a designer.

Q: What if I don’t have my website content ready?
A: If you’re not sure what to write for your pages, I can provide a basic content guide with prompts to help you. Alternatively, I can provide basic copywriting services and free-to-use images.

3. Design Customization and Features

Q: Can I choose the design of my website?
A: To a degree. During our intake call, you can share examples of sites you love, and we’ll discuss colors, fonts, and layouts that reflect your brand. However, I work within Hostinger’s builder, so some design elements may follow its templates. Given the time and investment, I building fast, functional websites. I will not build multi-page web stores or incorporate complex design elements like CSS or custom HTML code.

Q: Can I add a calendar scheduler instead of a lead magnet/email list?
A: Yes! I’m happy to swap out the lead magnet or email list integration for a calendar scheduling tool like Calendly, Acuity, or Book Like a Boss—provided you already have an account set up.

Q: Can you integrate booking forms, payment links, or social media feeds?
A: Yes! I can embed forms, payment links, and social media widgets as part of the site design. Let me know during our intake call what features you’d like to include. Some advanced integrations may require additional setup and incur extra costs (e.g., embedding a paid scheduler or payment processor).

Q: Do you offer copywriting services, or do I have to provide you with web-ready copy?

A: I can provide "basic copywriting." “Basic Copywriting" includes headlines, short paragraphs, calls-to-action, and service descriptions. Clients are responsible for providing detailed information about their services, testimonials, personal bio, product descriptions, and any personal branding statements. I can offer extended copywriting for an additional $100/hour or refer you to a trusted writer. I will not create / maintain blogs.

4. Technical Details and Launch

Q: Will my website be mobile-friendly?
A: Absolutely! Every website I build is optimized for viewing on desktops, tablets, and mobile devices.

Q: Will my website be SEO-friendly?
A: I’ll apply basic SEO best practices, like optimizing your site for mobile, adding meta descriptions and keywords, and ensuring fast loading times. I’ll also research important keywords related to your business and incorporate them into your site content to help improve visibility. However, SEO is a complex process that includes data analysis, ongoing adjustments, and content strategy. I can’t guarantee any specific Google ranking but will give your site a solid foundation for SEO success.

Q: Can I switch to a different hosting provider later?
A: Since this website is built on Hostinger’s platform, transferring to another provider (like Wix, Squarespace, etc.) would require rebuilding the site from scratch. If you anticipate wanting to switch platforms later, we can discuss that before starting the project.

5. Post-Launch Troubleshooting and Support

Q: What if something doesn’t work after the site is live?
A: During our final walkthrough call, we’ll verify that all links and pages work properly, and you’ll have the chance to confirm you’re happy with everything. After the site is live and control is turned over to you, any issues caused by changes you make to the site will be billed at $100 per hour for troubleshooting and fixes.

Important Note: I cannot be responsible for Hostinger.com’s platform or guarantee its uptime, although they advertise 99.9% uptime. If there’s an issue related to hosting or server downtime, you’ll need to contact Hostinger’s support directly.

Q: Can I make updates to my website after it’s live?
A: Yes! I’ll provide a short video tutorial showing you how to make simple edits like updating text and images. If you prefer, I offer an as-needed support option for $50 (small edits, 10-15 minutes) or $100 (larger edits, up to 1 hour).

Q: Will you update my website if I add new services or features later?
A: I can add new pages or sections at the as-needed rate. However, my focus is on empowering clients to manage their own sites. For ongoing major updates or complex redesigns, you may need to consult a long-term web manager.

6. Process and Payment

Q: How do we get started?
A: Book a free consultation where we’ll discuss your goals, choose the best package, and plan your website. After we finalize the package, I’ll send a contract and request a 50% deposit. The final 50% is due after the site goes live.

Q: What is your refund policy?
A: Once work has started, the 50% deposit is non-refundable. If you cancel the project after the website draft is created, the remaining balance may still be due based on the work completed.

Q: What if I need additional revisions?
A: Each package includes 2 rounds of revisions: one at the 1/2 way point, and a second before final walkthrough. Any additional changes after launch can be requested as needed at the standard support rate ($50 for small edits, $100 / hour for larger edits). Revisions should be submitted as a complete list of changes for each round, rather than piecemeal requests. This helps ensure efficiency and prevents delays.

If you request additional changes after the final revision round, I reserve the right to consider the project "complete" and close it. Any additional edits after that point will be billed at the standard rate of $50-$100, depending on the size of the update.

"Still have questions?

Book your free consultation today and let’s chat about your website goals!